Our company provides various shipping options to ensure that customer orders are delivered safely and efficiently. Below are the available shipping methods and related policies.

Shipping Methods

For customers outside Greece:

  • FedEx (Door-to-Door): Available in standard and express shipping options for fast and secure delivery.

  • Air Freight (Air Freight to Port Delivery): Suitable for larger shipments delivered to the nearest international airport.

  • Sea Freight (Sea Freight to Port Delivery): Ideal for bulk orders shipped to a port.

For customers within Greece:

  • ACS (Door-to-Door Courier): Fast and secure transport for small and medium parcels.

  • Road Freight Companies: Suitable for larger orders transported by truck.

Shipping details and costs are determined on a case-by-case basis and are included in the proforma invoice.

Shipping Costs & Customer-Arranged Transport

  • Shipping costs are calculated based on weight, dimensions, and destination.

  • Customers may arrange their own transportation and collect their order from our premises.

Delivery Times & Tracking Information

  • Orders are prepared within the estimated lead time stated in the proforma invoice.

  • Delivery times depend solely on the carrier, and we cannot provide delivery guarantees.

  • Estimated delivery times:

    • For customers outside Greece:

      • FedEx Standard Shipping: 5-15 days.

      • FedEx Express Shipping: 1-5 days.

      • Air Freight: 4-6 days (subject to space availability).

      • Sea Freight: Delivery time provided upon quotation, depending on destination and availability.

    • For customers within Greece:

      • ACS Courier & Road Freight: 1-3 days.

  • For FedEx and ACS Courier shipments, tracking numbers will be provided once the order is shipped.

  • For Air Freight shipments, customers will receive an Airway Bill (AWB), which they can use to check flight details on the airline’s website.

Insurance & Liability

  • We do not insure shipments. Some carriers, such as FedEx, provide basic insurance.

  • Customers may request full-value shipping insurance at an additional cost, usually 1% of the invoice value.

  • Once the order leaves our warehouse, responsibility for the shipment transfers to the customer.

International Shipments & Customs Procedures

  • We ship worldwide and handle export clearance.

  • Import duties, taxes, and customs clearance fees are the sole responsibility of the customer.

  • Relevant details are defined by the Incoterm stated in the proforma invoice.

For more information regarding shipping, please contact us at [email protected] or +30.2310.667.559