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These Terms of Sale govern the sale of commercial pastry machines by INTERZAG G.P. (“we,” “us,” or “our”). By placing an order and remitting payment on our proforma invoice, the customer (“you” or “customer”) agrees to be bound by these terms.
1. Prices and Payment Terms
All prices are Ex Works (EXW) Stavroupoli, Thessaloniki, and do not include carriage, installation charges, or VAT unless explicitly stated otherwise.
Payment shall be made in Euros (€) via one of the following methods:
Bank Transfer: The cost of remittance shall be borne entirely by the customer. The full invoice amount must be received in our account.
Credit/Debit Card via National Bank of Greece: A processing fee of 1% applies.
Credit/Debit Card via Revolut: A processing fee of 2.8% applies.
Revolut from Personal Revolut Accounts: No fee applies.
PayPal: A processing fee of 2.5% to 5%, depending on the transaction type, applies.
Payment is typically required in full prior to production or shipment. In certain cases, a deposit and installment payment schedule may be agreed upon at our sole discretion.
Late payments shall incur interest at Euribor 3 months + 5%, calculated from the day following the due date.
2. Order Confirmation and Acceptance
Orders may be placed via email or verbally. Orders shall be deemed confirmed only upon issuance and approval of the proforma invoice by the customer.
By remitting payment on the proforma invoice, the customer acknowledges and accepts these Terms of Sale and our Warranty policy.
3. Shipping and Delivery
The applicable Incoterms for each transaction shall be specified in the proforma invoice.
As shipping costs vary by order, the customer shall be informed of applicable shipping charges prior to issuance of the final proforma invoice. If the customer refuses delivery, they shall bear the cost of returning the shipment, and we shall refund any remaining balance, excluding custom-built orders, which are non-refundable.
If an incorrect delivery address is provided by the customer, any additional costs incurred for re-shipment shall be borne by the customer and must be settled before delivery to the corrected address.
Risk of loss or damage to goods transfers to the customer upon departure from our warehouse. Any claims or disputes related to shipment must be resolved directly with the carrier.
We do not cover return shipping costs under any circumstances.
Shipping insurance is optional and available upon request.
The standard lead time for in-stock items is two (2) weeks. Custom orders may require up to two (2) months. The lead time for each order shall be specified in the proforma invoice.
Delivery times depend on the chosen shipping method and are outside our control.
4. Customs and Regulatory Compliance
The customer is solely responsible for compliance with all applicable regulatory and import requirements in the destination country.
We shall not be held liable if customs authorities refuse an import due to missing or incorrect documentation. Customers are strongly advised to consult a customs broker prior to purchasing.
5. Right of Purchase Withdrawal (for B2C Sales)
Business-to-consumer (B2C) customers have the right to withdraw from the purchase within fourteen (14) days from the date of delivery.
Withdrawal must be communicated in writing via email.
Returned products must be in unused condition and in their original packaging.
The cost of return shipping shall be borne by the customer.
Refunds shall be processed within fourteen (14) days of receipt and inspection of the returned product, less any applicable fees.
6. Warranty
A 24-month warranty is provided from the invoice date, covering defects attributable to materials or manufacturing during normal use.
Warranty claims must be submitted with supporting documentation.
The warranty does not apply in the following circumstances:
Improper installation or maintenance.
Use of incorrect voltage or contaminated gas.
Damage caused by power surges or external factors.
Damage incurred during transport.
Misuse of the equipment or use of unauthorized detergents.
Servicing by unauthorized personnel or use of non-original spare parts.
The warranty does not cover consumables or components subject to normal wear and tear, such as seals or light bulbs.
All warranty repairs are performed exclusively at our premises in Stavroupoli, Thessaloniki.
We do not dispatch technicians to customer locations, nor do we reimburse any costs incurred by the customer for engaging local technicians to perform repairs.
Customers are responsible for all shipping costs associated with warranty repairs.
7. Freight Damage Policy
Visible Damage: The customer must refuse delivery and note “damaged items” on the carrier’s receipt.
Packaging Damage: If the package cannot be inspected at the time of delivery, the customer must write “subject to inspection” on the delivery receipt and inspect the package within seven (7) days.
Hidden Damage: Claims must be submitted as soon as damage is detected, but no later than eight (8) days from the delivery date.
Claims must be submitted via registered mail or email, accompanied by supporting evidence.
8. Limitation of Liability
We shall not be held liable for any indirect, consequential, or economic losses arising from the use, performance, or delivery of our products.
Our maximum liability under any claim shall not exceed the amount paid by the customer for the affected product.
9. Force Majeure
We shall not be held liable for delays or failure to perform obligations due to events beyond our reasonable control, including but not limited to natural disasters, labor strikes, transportation disruptions, or regulatory changes.
10. Retention of Title
Ownership of goods shall remain with us until full payment has been received.
11. Data Protection
We comply with GDPR regulations when processing customer data for invoicing, communication, and service-related purposes.
12. Governing Law and Dispute Resolution
These Terms of Sale shall be governed by and construed in accordance with Greek law.
Any disputes shall be subject to the exclusive jurisdiction of the courts of Thessaloniki, Greece.
Customers are encouraged to seek mediation or arbitration as a preliminary means of resolving disputes before initiating litigation.
For further inquiries regarding these terms, please contact us at [email protected] or +30 2310 667 559
